Frequently asked questions

Customer Services

Welcome to our frequently asked questions section. Here you can find all important information for shopping with us.

We are here!

CHAT
Our client services team is live and ready to chat with you now. Type something in the chat box to start a live chat.

PHONE
From the USA call +1-954-315-3836
From Europe call +31-765-416-227

EMAIL
info@oldliquors.com

POST
Old Liquors Trading
Werftseweg 3
4823ZG Breda
The Netherlands

What happens if I have a complaint?

We hope that you're satisfied with the service you receive from Old Liquors. If for some reason, however, there's something you're unhappy about, we would like to know it so we can correct it as soon as possible.

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Trade enquiries

Who do I contact if I have a trade enquiry?

Old Liquors Inc. is a licensed importer/ wholesaler of distilled spirits and wine in Florida under permit numbers FL-P-21845 and FL-I- 21725. Please email Bart Laming at info@oldliquors.com or call +1-954-315-3836 with your trade inquiries. 

Pricing & Ordering

Do prices include VAT?

Yes and No. Most bottles on our website are collector's items, meaning prices do not contain VAT. Prices of bottles that are subject to VAT include the Netherlands VAT which is currently 21%. The VAT-total is listed on the checkout summary.

EU Private persons
When you are a private person based in an EU country outside of the Netherlands, Items contain either No VAT or VAT is charged at your own countries VAT-rate. 

EU Companies
When your company is based in an EU country outside of the Netherlands,  VAT is charged at 0% VAT or No VAT applies. You will be required to enter your VAT identification number in the country to which the goods are sent. Your company must pay the VAT in this country.
Most of our collector's items are classified as margin scheme products. If you are an EU company, if it benefits you (export), select VAT scheme at check out we will charge 21% (NL) VAT on the full selling price. The VAT charged over these purchases can be deducted on your VAT return.

Are you based outside of the EU?
Do you come from a non-EU country? Prices of collector's items contain No VAT.  Prices of bottles that include VAT on the website are calculated minus 21% (NL) VAT. This will be visible at check-out. The invoice will state "No VAT" or 0% VAT. It makes no difference whether the items are supplied to a private person or a company. 

What payment method do you accept?

We accept Visa, Mastercard, American Express, credit and debit cards. In addition, we accept, Amazon Pay, PayPal, WeChat Pay,  Carte Bleu, GiroPay, Maestro, MyBank, iDeal & MisterCash/Bancontact.

3-D Secure is an additional security layer for online credit card transactions. All credit card schemes have their own name for this feature, e.g. Verified by VISA (VISA) and MasterCard Secure Code (MasterCard). After entering the card details 3-D Secure asks for an extra security code that only the cardholder knows. This way the cardholder can authenticate the transaction. There are several procedures for 3-D, depending on the bank/issuer. It can be for example a pin code, a text message or a generated code via the banking app.

Checkout

When you have finished shopping, simply click 'Cart'. This takes you to the checkout page where you will be able to review and edit the items in your shopping basket.
If you have not done so, please select the delivery county this will activate the calculation of VAT and transport costs. Selecting 'Next step' will take you to the Billing & Delivery section where you will be asked to enter your name, billing address, delivery address and details required to complete your purchase. Selecting 'Next step' will enable you to review the order. When you confirm the order, you will receive an order confirmation via e-mail and we will send you a payment link via a separate email as soon as possible.

Can I get a Track & Trace number?

As soon as your order leaves our premises you will receive a tracking number via email.

 

Delivery Charges

What do you charge for delivery?

The Netherlands
Bottles shipping: (1-5) €14.45 Including packaging and insurance. 

Europe zone 1
Belgium, Denmark (excluding the Faroe Islands and Greenland), Germany, France (including Corsica and Monaco), Italy (excluding San Marino and Vatican City), Luxembourg, Austria, Spain (including the Balearic Islands, excluding the Canary Islands), United Kingdom (excluding Gibraltar and the Channel Islands), Sweden.

Bottles shipping: (1) €23,  (2) €29,  (3) €29,  (4) €35,  (5) €35 Including packaging and insurance. 

Europe zone 2: 
Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, the Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland.

Bottles shipping: (1) €28,  (2) €35,  (3) €35,  (4) €35,  (5) €41 Including packaging and insurance. 

Worldwide
USA: Bottles shipping: (1) €64,  (2) €73,  (3) €83,  (4) €101,  (5) €125 Including packaging and insurance. 

US Customs charges will be calculated and added to your order at the time of checkout so that we can complete the customs clearance procedure as soon as it arrives in the US. Your order will not be subject to any further charges.

We currently have 21 states open for shipping. These are:

Alaska (Anchorage only), California, Conneticut, Delaware, District of Columbia, Florida, Idaho, Louisiana, Maine, Maryland, Massachusetts, Nebraska, New Jersey, New Mexico, New York, Oregon, Rhode Island, Texas, Vermont, Virginia, Wyoming.

We are unable to fulfill deliveries to PO boxes, Schools, and Military Bases.

All other countries (including Russia) please use the country selector on the Cart page. The shipping cost will automatically be calculated.

 

Returns & Refund

Can I return my item?

Damages & Breakages
If you find that your parcel is damaged upon delivery please report this to the delivery driver immediately and then to Old Liquors. In the event of any other delivery problems, including non-delivery, you must report this to Old Liquors no later than 10 days after the date of shipping.

Returns & Refund Policy
You have the right to cancel within 14 working days starting from the day after receiving the delivery. However, please contact us first if you wish to return an item. The goods must be returned to in the original packaging with the original invoice. On receipt of the return, we will refund the purchase in full. You must arrange and pay for returning the goods including insurance. Old Liquors will not be responsible for loss or damage in transit of the returned goods.
All refunds will be paid within a maximum of 14 days of Old Liquors receiving the goods back from you, but usually, this will be within three working days.

Provenance & Condition

Inspection guidelines.

Old Liquors follows rigorous inspection guidelines on all wines & spirits we display in our webshop ensuring the bottles you purchase are of the highest quality. Excellent provenance is what you should expect from us.

What to take into account, when buying a bottle online?
You should find out as much as you can about the history of bottles that you’re interested in to buy. You should find out about the storage conditions and find out as much as possible about when and where it was obtained by the seller. A bottles provenance — its source, life cycle, and storage — is of the utmost importance when buying and selling a bottle online. In general, one can say that a bottle should look its age.

The source of the bottle.
Where was the bottle that is on offer obtained? Was it at one of the major auction houses or in a store? Is there documentation available to support this? Is it just an odd bottle the seller is offering or is it from a cellar of a genuine collector who really cares about spirits and wine and stored them in impeccable conditions? How many bottles does a store offer? Are they specialists in vintage bottles?

Correct storage.
There are key indicators that should alert you to problems with older bottles. The most common visible factor indication poor storage is seepage, low levels and raised or sunken corks, indicating exposure to fluctuations in temperature.

Label condition
With bottles that are of a significant age, a certain degree of soiling or damage to labels is to be expected. Damp stains on a label indicate that the bottle comes from a damp cellar, which can destroy a label with mold, but the higher humidity makes bottles less prone to leakage.  Bottle labels yellow or wrinkle naturally over time whilst being stored at optimum temperature and humidity. A faded label, however, is a worry, since it suggests overexposure to light. Thus, as long as provenance is impeccable, soiling of this kind in aged bottles should not detract from value.

Fill level
With a 1789 Cognac, for example, stored for over two centuries in a nice cool cellar, one would expect the liquid to be minimum around the shoulder of the bottle by now, and such a level would indicate a satisfactory standard of storage. A high fill level is a sign of quality storage. 

Cork quality
Spirits are stored in an upright position. This causes the cork, over time to take on a mushroom shape. This in itself is not a problem if also the fill level of the bottle is high enough. 

Capsule
Older bottles have a lead capsule or wax layer to seal the cork. If the seal is damaged this can be an indication of mistreatment or that the bottle was opened. However, some chipping of wax is to be expected. Non-original waxing should come with a good explanation and/or documentation by the seller. Some corrosion on the capsule is normal. Corrosion on top of the capsule, advanced to the point where there is a hole in the capsule, increases the chance that the cork is bad. Sometimes the capsule is missing or cut to inspect the authenticity of the cork, this is known to happen and acceptable. Sometimes the entire cork is exposed. This is fairly common and does not indicate anything in particular about the liquid condition.

Sunken or raised cork    
A sunken cork by more than 2mm is likely a sign that the cork may be defective or "easing" and increases the chance that the liquid inside is exposed to oxygen.  A raised cork is an indication of faulty storage as the temperature raised to a level that the evaporation of the liquid started to push the cork out.

How do you prevent leakage during transport?

Due to the older ages of bottles and seals, the condition of the liquid is at the buyer's discretion and no claim can be lodged against leakage in transit. In case of an older seal or cork, we advise to rewax or recork the bottle before shipment. We will provide this service at no extra cost accompanied by the correct documentation.

 

Cookies & Privacy

How do you protect my privacy?

SSL
All of you personal and financial data is encrypted before it is transmitted over the internet. If you look at our URL it should display OL HOLDING B.V. in green. This indicates that SSL (secure socket layering) is active. Our SSL certificate is provided by DigiCert.

COOKIES
The Old Liquors website uses 'session cookies' and cannot work without them being enabled. Unless you tick the box instructing your browser to remember your username and password, these cookies will be deleted when you close your browser. The cookies will capture your first and last names, your email address and your customer ID. This information is needed in order to make your visit simple and more efficient. Old Liquors will never pass any personal information on to any third party.

 

Imprint

Who is responsible for this website?

Old Liquors Trading B.V.
Werftseweg 3
4823ZG Breda
The Netherlands
Telephone: +31765416227
www.oldliquors.com/ info@oldliquors.com

VAT No: NL854945660B01
Netherlands Chamber of Commerce Reg. No: 62757113
Share Capital: € 800,000
CEO: B.C.H. (Bart) Laming

Bank: ABN AMRO
Account Holder: Old Liquors Trading B.V.
Account Number IBAN: NL 52 ABNA 0475 3068 99
BIC: ABNANL2A