Frequently asked questions

Customer Services

Welcome to our frequently asked questions section. Here you can find all important information for shopping with us.

The Old Liquors' Story

From modest beginnings in 1895, the Old Liquors Brand stands for the world’s most extensive and exclusive collection of 18th and 19th century Cognac, Armagnac, Madeira, Port, Whisky and other rare collectible spirits. What started out as a passion, developed into a business. Old Liquors procures its stock from major auction houses, amassing thousands of bottles per year in bulk lots. For the first time, Old Liquors is selling parts of its collection online.

Sales & General Enquiries

If you would like to discuss your purchasing interest with Old Liquors directly or have a general query, please contact us on one of the following ways:
on Skype

Phone: 954-607-7386

WhatsApp: Click-to-Chat

Viber: Chat-with-Us

DM: Facebook Messenger of Twitter DM

E-mail: info@oldliquors.com


Office location

Old Liquors Inc. USA
9300 S Dadeland Blvd Suite 600
Miami, FL 33156



Follow us on social media

Compliance and Quality

Old Liquors Inc. is incorporated in the state of Florida and is a licensed importer/ wholesaler. Its operations are compliant with the long-established three-tier import/ wholesale, distribution, and retail regulatory system. Trusted retailers will fulfill orders involving the sale and shipment of alcohol.

Provenance, a tale to tell
Like with art, each bottle has a provenance and is painstakingly authenticated both by Old Liquors and the auction house where it was acquired.

Yearlong cool temperatures
Bottles remain in our cellars with a temperature optimized to sit within the 59-68 degree F range all year round.

Uncompromising quality
We ensure that the bottle you acquire from us has been meticulously cared for and still meet our uncompromising standards.

Shipping, the art of packing
We care for our bottles and put a lot of time and effort into carefully packing and preparing them for their journey to meet their new owners.

Receiving a shipment

All online orders for spirits can be shipped to the following states: ALASKA (Anchorage only), CALIFORNIA, DISTRICT OF COLUMBIA, IDAHO, LOUISIANA, NEBRASKA, NEW MEXICO, NEW YORK, OREGON, VIRGINIA, WYOMING, VERMONT, MAINE, MASSACHUSETTS, RHODE ISLAND, CONNECTICUT, NEW JERSEY, DELAWARE, MARYLAND, TEXAS, FLORIDA.

Our product availability varies by state due to differing state regulations. We do not ship to APOs, FPOs or P.O. boxes. Our delivery partner FedEx will require an adult signature (21 years or older) upon delivery. FedEx will attempt to deliver your order three times before it is returned to us. If a package is returned to us, we will notify you upon receiving the shipment back to our warehouse.

Shipping cost

The shipping charge for online orders is dependent on the weight and the zip code to which it is being delivered. During the checkout process, select your shipping preference and the system will estimate shipping costs.

Example rates for shipping to most States are: (1 bottle) $38, (2 bottles) $45, (3 bottles) $55, (4 bottles) $93, (5 bottles) $110. Including packaging and insurance.

Most deliveries take 3-7 days using Standard Ground Shipping.  

Payment methods

Payments are

Using Stripe for online payments allows you to pay securely. Stripe accepts all major Credit Cards.

Sales tax/ Import duties

Sales tax is calculated based on the zip code of the delivery location. In the case that liquor is shipped directly from Europe by our sister company Old Liquors Trading, we complete the customs clearance procedure as soon as it arrives in the US. Your order will not be subject to any further customs charges

Track your order

You may track the status of your orders with the tracking code you will receive by email. Need to change your shipping address? Want to put a delivery on hold, or request a specific delivery time? Use FedEx Delivery Manager, an easy, no-cost option offered by our shipping partner. It’s the most efficient way to manage delivery of your FedEx shipments. Learn how here.

Preventing leakage during transport

Due to the older ages of bottles and seals, the condition of the liquid is at the buyer's discretion and no claim can be lodged against leakage in transit. In case of an older seal or cork, we advise to tape, rewax or recork the bottle before shipment. We will provide this service at no extra cost accompanied by the correct documentation.

 

Returns

Damages & Breakages
If you find that your parcel is damaged upon delivery please report this to the delivery driver immediately and then to Old Liquors. In the event of any other delivery problems, including non-delivery, you must report this to Old Liquors no later than 10 days after the date of shipping.

Returns & Refund Policy
You have the right to cancel within 14 working days starting from the day after receiving the delivery. However, please contact us first if you wish to return an item. The goods must be returned to in the original packaging with the original invoice. On receipt of the return, we will refund the purchase in full. You must arrange and pay for returning the goods including insurance. Old Liquors will not be responsible for loss or damage in transit of the returned goods.
All refunds will be paid within a maximum of 14 days of Old Liquors receiving the goods back from you, but usually, this will be within three working days.

360 Product Views

Our In-house 360 product photography creates full spherical product animations allowing you to spin the bottle, enlarge and zoom-in and inspect all bottle details. 
A professional photographer shoots a total of 72 images using a software operated turntable. The first 36 images are used to make the bottle spin when you first open the product page. The next 36 are served on demand when you enlarge the page or tap the bottle to zoom in.
You can be confident that what you see on your screen and decide to order from us is precisely what you will receive! 

Inspection guidelines.

Old Liquors follows rigorous inspection guidelines on all wines & spirits we display in our webshop ensuring the bottles you purchase are of the highest quality. We mention the provenance on the product page and in the accompanying documentation. We even provide a certificate with the bottle certifying its heritage. 

Excellent provenance is what you should expect from us.

What we look for when buying a bottle?
We find out as much as we can about the history of bottles we are interested in buying. We find out about the storage conditions and find out as much as possible about when and where it was obtained by the seller. A bottles provenance — its source, life cycle, and storage — is of the utmost importance when buying a bottle online. In general, one can say that a bottle should look its age.

The source of the bottle.
Where was the bottle that is on offer obtained? Was it at one of the major auction houses or in a store? Is there documentation available to support this? Is it just an odd bottle the seller is offering or is it from a cellar of a genuine collector who really cares about spirits and wine and stored them in impeccable conditions? How many bottles does a store offer? Are they specialists in vintage bottles?

Correct storage.
There are key indicators that should alert you to problems with older bottles. The most common visible factor indication poor storage is seepage, low levels and raised or sunken corks, indicating exposure to fluctuations in temperature.

Label condition
With bottles that are of a significant age, a certain degree of soiling or damage to labels is to be expected. Damp stains on a label indicate that the bottle comes from a damp cellar, which can destroy a label with mold, but the higher humidity makes bottles less prone to leakage.  Bottle labels yellow or wrinkle naturally over time whilst being stored at optimum temperature and humidity. A faded label, however, is a worry, since it suggests overexposure to light. Thus, as long as provenance is impeccable, soiling of this kind in aged bottles should not detract from value.

Fill level
With a 1789 Cognac, for example, stored for over two centuries in a nice cool cellar, one would expect the liquid to be minimum around the shoulder of the bottle by now, and such a level would indicate a satisfactory standard of storage. A high fill level is a sign of quality storage. 

Cork quality
Spirits are stored in an upright position. This causes the cork, over time to take on a mushroom shape. This in itself is not a problem if also the fill level of the bottle is high enough. 

Capsule
Older bottles have a lead capsule or wax layer to seal the cork. If the seal is damaged this can be an indication of mistreatment or that the bottle was opened. However, some chipping of wax is to be expected. Non-original waxing should come with a good explanation and/or documentation by the seller. Some corrosion on the capsule is normal. Corrosion on top of the capsule, advanced to the point where there is a hole in the capsule, increases the chance that the cork is bad. Sometimes the capsule is missing or cut to inspect the authenticity of the cork, this is known to happen and acceptable. Sometimes the entire cork is exposed. This is fairly common and does not indicate anything in particular about the liquid condition.

Sunken or raised cork    
A sunken cork by more than 2mm is likely a sign that the cork may be defective or "easing" and increases the chance that the liquid inside is exposed to oxygen.  A raised cork is an indication of faulty storage as the temperature raised to a level that the evaporation of the liquid started to push the cork out.

Privacy Notice Old Liquors Inc.

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Old Liquors Inc. USA
9300 S Dadeland Blvd Suite 600
Miami, Florida 33156
Phone:954-607-7386

Our Use of Cookies
Our website uses cookies. A cookie is a small piece of data or a text file that is downloaded to your computer or mobile device when you access certain websites. Cookies may contain text that can be read by the web server that delivered the cookie to you. The text contained in the cookie generally consists of a sequence of letters and numbers that uniquely identifies your computer or mobile device; it may contain other information as well.
By agreeing to accept our use of cookies, you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer.

Strictly Necessary Cookies
These cookies are necessary for proper functioning of the website, such as displaying content, logging in, validating your session, responding to your request for services, and other functions. Most web browsers can be set to disable the use of cookies. However, if you disable these cookies, you may not be able to access features on our website correctly or at all.

Performance Cookies
These cookies collect information about the use of the website, such as pages visited, traffic sources, users’ interests, content management, and other website measurements.

Functional Cookies   
These cookies enable the website to remember a user’s choices – such as their language, username, and other personal choices – while using the website. They can also be used to deliver services, such as letting a user make a blog post, listen to an audio, or watch videos on the website.

Media Cookies
These cookies can be used to improve a website’s performance and provide special features and content. They can be placed by third parties who provide services to us or by our company.

Advertising or Targeting Cookies
These cookies are usually placed and used by advertising companies to develop a profile of your browsing interests and serve advertisements on other websites that are related to your interests. You will see less advertising if you disable these cookies.

Session Cookies
These cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes, such as remembering what a user has put in their shopping cart as they browse a website. Session cookies also permit users to be recognized as they navigate a website so that any item or page changes they make are remembered from page to page. Session cookies expire after a browser session; thus, they are not stored long term.

Persistent Cookies
These cookies are stored on a user’s device in between browser sessions, which allows the user’s preferences or actions across a site (or, in some cases, across different sites) to be remembered. Persistent cookies may be used for a variety of purposes, including remembering users’ choices and preferences when using a website or to target advertising to them.

We may also use cookies for:
Identifying the areas of our website that you have visited
Personalizing content that you see on our website
Our website analytics
Remarketing our products or services to you
Remembering your preferences, settings, and login details
Targeted advertising and serving ads relevant to your interests
Affiliate marketing
Allowing you to post comments
Allowing you to share content with social networks

Most web browsers can be set to disable the use of cookies. However, if you disable cookies, you may not be able to access features on our website correctly or at all.

Web Beacons
We may also use a technology called web beacons to collect general information about your use of our website and your use of special promotions or newsletters. The information we collect
by web beacons allows us to statistically monitor the number of people who open our emails. Web beacons also help us to understand the behavior of our customers, members, and visitors.

Google Ad and Content Network Privacy Notice
Third-party vendors, including Google, use cookies to serve ads based on a user's past visits to our website. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visits to our site and/or other sites on the Internet. Users may opt out of the use of the DoubleClick cookie for interest-based advertising by visiting http://www.aboutads.info/choices/  For European users visit http://www.youronlinechoices.eu

Google Analytics Privacy Notice
Our website uses Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyze traffic, remarket our products and services to users, improve our marketing, advertising, and to improve our website. We have enabled Google Analytics advertising features such as remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with PD. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/

You can prevent Google Analytics from using your information by opting out at this link:  https://tools.google.com/dlpage/gaoptout

Google Remarketing
Why am I seeing ads by Google for products I’ve viewed?
Our website uses a remarketing advertising service. Our remarketing service is provided by Google and other companies that show our ads on websites across the Internet. With remarketing you may see ads for our products you have previously looked at. As an example, suppose you visit a website that sells computers, but you do not buy a computer on your first visit to that website. The website’s owner might like to encourage you to revisit his/her website and buy a computer by showing you his/her ads again on other websites that you visit. We use remarketing for similar purposes. For this to happen, Google will read a cookie that is already in your browser, or they place a cookie in your browser when you visit our website or other websites using remarketing. You can opt out of Google’s use of cookies and remarketing at this link:  https://support.google.com/ads/answer/2662922?hl=en or you can opt out using the Network Advertising Initiative opt-out page at http://optout.networkadvertising.org/#!/

Facebook Remarketing
Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and target ads. With Facebook remarketing, you may see our ads on Facebook after you have visited our website. For this to happen, Facebook uses a Custom Audience Pixel that is activated when a visitor lands on a webpage and a unique “cookie” is placed in their browser. Facebook lookalike audience targeting allows us to show ads on Facebook to people who are similar to those who have already visited or made a purchase from our website. To opt out of Facebook’s collection and use of information for ad targeting visit: https://www.facebook.com/help/568137493302217

How Your Information Is Used
We use the information we receive from you to:
Provide our products and services you have requested or purchased from us
Personalize and customize our content
Make improvements to our website
Contact you with updates to our website, products, and services
Resolve problems and disputes
Contact you with marketing and advertising
that we believe may be of interest to you
Communications and Emails

When we communicate with you about our website, we will use the email address you provided when you registered as a member or user. We may also send you emails with promotional information about our website or offers from us or our affiliates unless you have opted out of receiving such information. You can change your contact preferences at any time through your account or by sending us an email with your request to: info@oldliquors.com

Sharing Information With Affiliates and Other Third Parties
We do not sell or rent your PD to third parties for marketing purposes.  However, for data aggregation purposes we may use your NPD, which might be sold to other parties at our discretion. Any such data aggregation would not contain any of your PD. We may provide your PD to third-party service providers we hire to provide services to us. These third-party service providers may include but are not limited to payment processors, web analytics companies, advertising networks, call centers, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and shipping companies.

Sharing Information With Facebook and Google for Marketing Purposes
We may share your PD with third parties for similar audience marketing purposes. Similar audience marketing is also called lookalike audience marketing. The third parties we share your PD with for this type of marketing include Facebook and/or Google. Using your PD, for similar audience marketing or lookalike audience marketing helps us find new audiences (users and customers) based on similar interests to yours, this helps us improve our marketing services. Your PD is only shared with Facebook and Google for this type of marketing. By using our website and agreeing to our privacy notice, you are giving your consent for your PD to be used for the marketing purposes described in this section.

Legally Required Releases of Information
We may be legally required to disclose your PD if such disclosure is (a) required by subpoena, law, or other legal processes; (b) necessary to assist law enforcement officials or government enforcement agencies; (c) necessary to investigate violations of or otherwise enforce our Legal Terms; (d) necessary to protect us from legal action or claims from third parties, including you and/or other users or members; or (e) necessary to protect the legal rights, personal/real property, or personal safety of our company, users, employees, and affiliates.
Disclosures to Successors

If our business is sold or merges in whole or in part with another business that would become responsible for providing the website to you, we retain the right to transfer your PD to the new business. The new business would retain the right to use your PD according to the terms of this privacy notice as well as to any changes to this privacy notice as instituted by the new business.

We also retain the right to transfer your PD if our company files for bankruptcy and some or all of our assets are sold to another individual or business.

Community Discussion Boards
Our website may offer the ability for users to communicate with each other through online community discussion boards or other mechanisms. We do not filter or monitor what is posted on such discussion boards. If you choose to post on these discussion boards, you should use care when exposing any PD, as such information is not protected by our privacy notice nor are we liable if you choose to disclose your PD through such postings. Also, PD you post on our website for publication may be available worldwide by means of the Internet. We cannot prevent the use or misuse of such information by others.

Retaining and Destroying Your PD
We retain information that we collect from you (including your PD) only for as long as we need it for legal, business, or tax purposes. Your information may be retained in electronic form, paper form, or a combination of both. When your information is no longer needed, we will destroy, delete, or erase it.

Updating Your PD
You can update your PD using services found on our website. If no such services exist, you can contact us using the contact information found at the top of this privacy notice and we will help you. However, we may keep your PD as needed to enforce our agreements and to comply with any legal obligations.

Revoking Your Consent for Using Your PD
You have the right to revoke your consent for us to use your PD at any time. Such an opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates and business partners, (ii) disclosures to third-party service providers that provide certain services for our business, such as credit card processing, computer system services, shipping, data management services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments, or as otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept. If you want to revoke your consent for us to use your PD, send us an email with your request to:
info@oldliquor.com

Protecting the Privacy Rights of Third Parties
If any postings you make on our website contain information about third parties, you must make sure you have permission to include that information in your posting. While we are not legally liable for the actions of our users, we will remove any postings about which we are notified, if such postings violate the privacy rights of others.

Do Not Track Settings
Some web browsers have settings that enable you to request that our website not track your movement within our website. Our website does not obey such settings when transmitted to and detected by our website. You can turn off tracking features and other security settings in your browser by referring to your browser’s user manual.

Links to Other Websites
Our website may contain links to other websites. These websites are not under our control and are not subject to our privacy notice. These websites will likely have their own privacy notices. We have no responsibility for these websites and we provide links to these websites solely for your convenience. You acknowledge that your use of and access to these websites are solely at your risk. It is your responsibility to check the privacy notices of these websites to see how they treat your PD.

Protecting Children’s Privacy
Even though our website is not designed for use by anyone under the age of 16, we realize that a child under the age of 16 may attempt to access our website. We do not knowingly collect PD from children under the age of 16. If you are a parent or guardian and believe that your child is using our website, please contact us. Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our website, we will delete his/her information within a reasonable period of time. You acknowledge that we do not verify the age of our users nor do we have any liability to do so.

Our Email Policy
You can always opt out of receiving further email correspondence from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission except in the sale or transfer of our business, or if our company files for bankruptcy.

Our Security Policy
We have built our website using industry-standard security measures and authentication tools to protect the security of your PD. We and the third parties who provide services for us, also maintain technical and physical safeguards to protect your PD. When we collect your credit card information through our website, we will encrypt it before it travels over the Internet using industry-standard technology for conducting secure online transactions. Unfortunately, we cannot guarantee against the loss or misuse of your PD or secure data transmission over the Internet because of its nature. 

We strongly urge you to protect any password you may have for our website and to not share it with anyone. You should always log out of our website when you finish using it, especially if you are sharing or using a computer in a public place.

Use of Your Credit Card
You may have to provide a credit card to buy products and services from our website. We use third-party billing services and have no control over these services. We use our commercially reasonable efforts to make sure your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your credit card number.

Transferring PD From the European Union
(PD) that we collect from you may be stored, processed, and transferred between any of the countries in which we operate, specifically The Netherlands. The European Union has not found the United States and some other countries to have an adequate level of protection of PD under Article 45 of the GDPR. Our company relies on derogations for specific situations as defined in Article 49 of the GDPR. For European Union customers and users, with your consent, your PD may be transferred outside the European Union to the United States and or other countries. We will use your PD to provide the goods, services, and/or information you request from us to perform a contract with you or to satisfy a legitimate interest of our company in a manner that does not outweigh your freedoms and rights. Wherever we transfer, process or store your PD, we will take reasonable steps to protect it. We will use the information we collect from you in accordance with our privacy notice. By using our website, services, or products, you agree to the transfers of your PD described within this section.

Changes to Our Privacy notice
We reserve the right to change this privacy notice at any time. If our company decides to change this privacy notice, we will post those changes on our website so that our users and customers are always aware of what information we collect, use, and disclose. If at any time we decide to disclose or use your PD in a method different from that specified at the time it was collected, we will provide advance notice by email (sent to the email address on file in your account). Otherwise, we will use and disclose our users’ and customers’ PD in agreement with the privacy notice in effect when the information was collected. In all cases, your continued use of our website, services, and products after any change to this privacy notice will constitute your acceptance of such change.

Questions About Our Privacy notice
If you have any questions about our privacy notice, please contact us using the information at the top of this privacy notice.

Copyright © Old Liquors Inc.